Shipping policy

Marisquell, transparency and reliability are at the core of our service. This Shipping Policy outlines how orders are processed, shipped, and delivered, so customers know exactly what to expect when shopping with us.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

  • Orders are processed Monday through Friday, excluding weekends and public holidays.
  • Orders placed after 5:00 PM (EST) will be processed on the next business day.
  • During high-demand periods or promotional events, processing times may be slightly extended. Any delays will be communicated promptly.

Shipping Destinations

Marisquell currently ships only within the United States.

  • We deliver to all U.S. states
  • Shipping to P.O. Boxes and APO/FPO addresses may be subject to carrier limitations
  • At this time, international shipping is not available

Shipping Methods & Estimated Delivery Times

Once processed, orders are shipped using reliable domestic carriers.

  1. Standard Shipping  3–7 business days
  2. Expedited Shipping (if available)  2–3 business days

Delivery times are estimates and begin once the order has been shipped, not when the order is placed.

Shipping Costs

Shipping costs are calculated at checkout based on order weight, destination, and selected shipping method.

  • Free shipping may be offered on orders that meet a minimum purchase threshold (when applicable)
  • Any shipping promotions will be clearly displayed on the website
  • There are no hidden handling fees

Since we ship only within the USA, customers will not incur customs duties or import taxes.

Local Pickup & Delivery

Marisquell does not offer local pickup, in-store collection, or local delivery at this time.
All orders are shipped directly to the address provided during checkout.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing:

  • Carrier details
  • A tracking number
  • A link to track your package in real time

If tracking information does not update or appears delayed, please allow up to 24 hours for the carrier system to refresh.

Damaged, Lost, or Delayed Orders

While we work with trusted carriers, shipping delays or issues may occasionally occur due to factors beyond our control, including weather conditions or carrier disruptions.

  • If your order arrives damaged, please contact us within 48 hours of delivery
  • If your order is lost or significantly delayed, reach out to our support team and we will assist with an investigation

Order Changes, Cancellations & Returns

Orders can only be modified or canceled before they are shipped

  • Once shipped, orders cannot be changed or canceled
  • Returns and refunds are handled in accordance with our Return & Refund policy, which is available on our website

Service Interruptions

Delivery timelines may be affected during peak seasons, holidays, or unexpected carrier delays. While we strive to meet all estimated delivery windows, Marisquell cannot guarantee delivery dates under such circumstances.

Contact Information

For any shipping-related questions or concerns, please contact us through our Contact Us page. Our team is happy to assist and ensure a smooth delivery experience.

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